Social Save · Help Centre
How to Use Social Save
Social Save helps you check supported public social-media links and view the media formats available from the source. Follow this guide to get started and troubleshoot common problems.
How to use the downloader
- Open the original post or video in the relevant social platform.
- Use the platform’s share or copy-link option to copy the post URL.
- Open the matching Social Save tool and paste the URL into the input field.
- Select Analyze link and wait for the available media options.
- Choose an available format and save it to your device, if the source permits it.
Choose the right downloader
- Instagram downloader — supported public posts, Reels, photos and carousels.
- YouTube downloader — supported public videos and Shorts.
- Facebook downloader — supported public videos, Reels and photos.
- X (Twitter) downloader — supported public posts containing video or image media.
Support can vary by URL, post type and provider availability. A link appearing on this list does not guarantee that every post can be processed.
Fix common problems
“Unsupported link” or no media found
Copy the link again from the original post, remove extra text around the URL, and confirm that the post is public and still available. Some shortened, embedded or unusual links may not be supported.
The post opens, but analysis fails
Try again after a short wait and check whether the source platform is working normally. Temporary provider outages, platform changes, rate limits and regional restrictions can affect results.
The file does not save on my phone
Check your browser’s downloads list and device storage. If a preview opens instead of saving, use the browser’s download or share option when available. Avoid installing unknown apps or browser extensions to fix a download.
Only some formats are available
Available formats come from the source and provider. If a quality or audio option is not listed, it may not be available for that post.
Privacy and responsible use
Do not provide your social media password or verification codes. Use public links you are authorized to access, and download only content you own or have permission to save. Respect copyright, privacy and source-platform terms. Social Save is an independent service and is not affiliated with Instagram, YouTube, Facebook, X, Meta or Google.
Frequently asked questions
Why does a link sometimes fail?
A post may be private, deleted, age-restricted, region-restricted or unsupported by the current extraction provider. Check that the URL opens normally in your browser and try again later if the service is temporarily unavailable.
Does Social Save need my social media password?
No. Do not enter your social media password into Social Save. Use a public link that you are allowed to access.
Why are some quality or format options missing?
The available options depend on the original post and the source formats returned by the provider. Social Save cannot promise every resolution, audio track or media type for every link.
Can I download any video I find online?
Only download content you own or have permission to save. Respect copyright, privacy, applicable laws and each platform’s terms. Do not use downloads to impersonate, harass or redistribute someone else’s work without permission.
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